Refund and Returns Policy

At Nutsilo, we are committed to delivering premium quality dry fruits and honey-mixed nut products to our customers. Due to the nature of our food products, we follow a strict refund and return policy to ensure safety and hygiene.

1. Eligibility for Refund or Replacement

We offer a refund or replacement only under the following conditions:

• The product received is damaged
• The product is expired at the time of delivery
• The product packaging is tampered or leaking

⚠️ Important: Customers must report the issue at the time of delivery or within 24 hours of receiving the product.

2. Proof Requirement

To process your request, you must provide:

• Clear photos or videos of the damaged/expired product
• Visible package condition and label details

Without proper proof, we may not be able to process your claim.

3. Non-Refundable Situations

We do NOT accept refunds or returns in the following cases:

• Change of mind after purchase
• Taste preference issues
• Incorrect storage by the customer
• Delay in reporting beyond 24 hours
• Opened or partially consumed products (unless damaged/expired)

4. Refund Process

• Once your claim is verified, we will approve a refund or replacement
• Refunds will be processed within 5–7 business days
• Amount will be credited to your original payment method

5. Contact for Support

For any refund or return requests, please contact us:

• 📧 Email: feedback@nutsilo.in
• 📞 Phone/WhatsApp: +91-8921688609

6. Final Decision

Nutsilo reserves the right to approve or reject refund requests after reviewing the submitted proof.

Note

As we deal with perishable food items, we maintain strict quality control and do not accept general returns.